Citizen feedback where it matters

Location-based citizen feedback for public spaces and services helps governments, cities, and NGOs gather simple feedback through QR codes, audio prompts, and lightweight analytics.

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Urban Heat City Map

Why many public feedback tools fall short

Too text-heavy

Forms and surveys exclude people who prefer audio or have limited literacy.

Too slow

Workshops and field surveys take time, budget, and coordination.

Too far from the moment

Feedback is often not gathered where people actually experience the place or service.

Too hard to repeat

Many methods are difficult to deploy across multiple touchpoints or over time.

cit.fm, short for citizen fm, adds a simpler way to hear from people at the point of experience.

What cit.fm adds to public-facing work

cit.fm adds a lightweight listening layer to posters, public spaces, service environments, and campaign materials - helping organizations hear from citizens where the experience actually happens.

Location-based Citizen Feedback Poster

Audio-first prompts

Short spoken questions in local languages, accessible through QR codes and short links.

Simple visual feedback

People respond through a very simple interaction, such as three faces or yes/no.

Location-based deployment

Use cit.fm at service points, transport hubs, public spaces, noticeboards, or campaign surfaces.

Inclusive participation

No app, no login, no long form, and no literacy required.

Simple analytics and reporting

Track scans, responses, and feedback trends through a lightweight dashboard.

Pilot-ready deployment

Start with one location, one issue, or one public-facing use case - and learn quickly.

Location-based Citizen Feedback with cit.fm

Example: when heat becomes a public risk

In many cities, heat is no longer just a weather condition. It is a public experience that affects mobility, comfort, health, and access to services.

With cit.fm, a poster at a bus stop, service point, clinic, or public square can invite people to share how hot it feels in that place right now.

Citizens scan a QR code, hear a short audio prompt in their language, and respond in seconds.

The result is a simple, location-based feedback signal that helps public actors understand where heat is most strongly felt and where additional action or communication may be needed.

This is the kind of public-facing moment cit.fm is designed for: practical, place-based feedback that should be easy to give, easy to understand, and easy to act on.

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Built to fit into real public-facing work

cit.fm is not a replacement for formal research, surveys, or community engagement processes. It is a lightweight listening layer that public actors can add to the places and materials they already use.

Location-based Citizen Feedback Setting
  • public spaces and urban environments
  • service centers and waiting areas
  • local government offices
  • transport stops and stations
  • clinics and community facilities
  • community noticeboards
  • public information and awareness campaigns
  • public service or referral materials

Typical use cases

For governments, NGOs, and implementing partners, cit.fm can support lightweight feedback loops across public-facing issues such as:

  • urban heat and climate resilience
  • air quality and pollution perception
  • safety in public spaces
  • service delivery quality
  • transport and commute experience
  • public information and campaign response

Questions public-sector and programme teams often ask

Who is this for?

cit.fm is designed for governments, municipalities, NGOs, public agencies, and programme teams that need simple citizen feedback from public-facing environments.

Do users need an app?

No. cit.fm works through a short URL and QR code in the browser.

Can this work in low-bandwidth contexts?

Yes. cit.fm is designed to stay lightweight and accessible on standard smartphones.

Can we use local languages?

Yes. Audio prompts can be provided in local languages to make participation more accessible.

What can be measured?

Typical metrics include scans, response volume, and simple feedback patterns by location or deployment point.

What does a first pilot look like?

A first pilot can focus on one issue, one location type, one simple question, and a small number of public touchpoints.

Can this be used in donor-funded or public-sector projects?

Yes. cit.fm is well suited to pilots and public-facing initiatives in areas such as climate resilience, public services, urban governance, mobility, and community engagement.

Is this a survey tool?

No. cit.fm is not meant to replace full surveys. It is a lightweight way to gather quick feedback at the point of experience.

Have a place, service, or public campaign that should do more than inform?

Let’s explore how cit.fm could help you gather citizen feedback at one real location, service point, or pilot environment.

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